Kudos to Sena customer service

[ltljohn]

The headphone jack in my Sena 20s helmet clamp broke and I lost the right channel. I emailed their customer service on Wednesday. On Thursday I had a reply, we exchanged few emails. I had no receipt and the unit is about 2 yrs old. They agreed to send a new helmet clamp. It arrived today along with new speakers and all the bits necessary to install it on my helmet. No hassles, no issues, just friendly, prompt customer service.

[walton66]

I wish they would be as responsive for the battery failure on my 20S. 2 years old and it doesn't last 100 miles. I have to use an external battery. Other than the battery issue, it's a terrific piece of gear.

Edited June 17, 2017 by bwpsg42

[gordiet]

I continue to wonder why they won't sell me a battery for my SMH10. I have got nothing from them but BS as to why they can't.

[Skywagon]

 

The battery is easy to change. See this post. For $9.00 you can be good as new. This was 10 minute fix. See post below on ordering battery and on page 2 there is a video on how to change it.

 

http://bmwsporttouring.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=975399&page=1

[farmerboy]

The battery is easy to change. See this post. For $9.00 you can be good as new. This was 10 minute fix. See post below on ordering battery and on page 2 there is a video on how to change it.

 

http://bmwsporttouring.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=975399&page=1

 

Great tip and very nice video!