tcshooter Posted June 8, 2009 Share Posted June 8, 2009 Just wanted to give credit to Bob,(owner/Sales) at Bentonville BMW in Bentonville, AR. I went to his shop 2 weeks ago and test rode the K1300GT he had on the floor. I wanted a blue one, but after looking online he said non were available. So I desided to get the magnesium one he had, I told him I would return with the money. On Tuesday I call him to discuss all the stuff I needed to do to pick up the bike, he tells me he called his rep that morning and was trying to find me a blue bike. I thought this was above the call, anyway he found one in blue at the warehouse and would order it if I wanted it. Of course I said yes, but now I had to leave for work for 2 weeks, but I wanted to try to close the deal before I left so I could get the extra 1500 off from the BMW promotion. So Bob worked to get the VIN so I could do a quick loan, but he cant get paid till I get back to pickup the bike. Yet he said he would put in the paperwork so I can get the BMW Credit. This is total customer service, I can't see me ever buying a BMW bike from anywhere else. Now I only have to wait one more week until I get back and pick it up. Also he has been kind enough to put up a picture on his website so I can drool and show it off to my British co-workers. Link to comment
hANNAbONE Posted June 8, 2009 Share Posted June 8, 2009 iSN'T fUN when you run into a dealer that simply "get's it" Good for you on both the finding the scoot you wanted - and the dealer that could absolutely fill the bill. ex-cell-ent Link to comment
bushmanstan Posted June 8, 2009 Share Posted June 8, 2009 I live in Fayetteville, about 45 minutes from Bentonville BMW, and purchased a new R1200RT from them last year. They really do "get it". Top notch customer service in sales, service and parts. I experienced the EWS failure a few months into ownership and called Jerry (co-owner and service manager). He and Bob drove to Fayetteville and loaded my bike on their trailer. I received a call the next day that my bike was ready to go. Link to comment
SteveMc Posted June 9, 2009 Share Posted June 9, 2009 I'll be there Friday having my bike serviced. I'll try not to drool on it. Link to comment
decorbin Posted June 9, 2009 Share Posted June 9, 2009 We had a place in SW Missouri for several years and bought a few bikes from them. Jerry and Bob are really a class act. I have yet to find a dealer who is more anxious to please and do the right thing. Link to comment
BeemerBerg Posted June 9, 2009 Share Posted June 9, 2009 +1 The folks at Bentonville BMW. I had a driveshaft failure going thru Oklahoma. Fortunately Bentonville was just down the road from my in-laws. They put my bike to the head of the line, and had it ready in 2 days!! Link to comment
ragtoplvr Posted June 9, 2009 Share Posted June 9, 2009 +10 on Bentonville. It is nice to have service done and not have to worry it is done right. I buy most stuff there, I know I can get it cheaper elsewhere, BUT it is worth a bit extra to have a good dealer. I hope they can weather this downturn. I like Bob and Jerry. If you get a chance go on a Sunday shop ride. Bob can make his LT move, and Jerry knows how to ride his RSL! Much fun to be had. Rod Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.