Outstanding dealer

[Ozzyal]

I purchased my 2013 GS LC  close to 2 years ago now , sight unseen from interstate and had it shipped to me  . I've been plagued with this variable clutch take up point since day one  . 

This is BMW number 6 for me over the years  . But I've virtually never been to a dealer  , preferring to do my own servicing  . 

When this drive shaft recall thing came up , I asked the service manager about my clutch issue , he ran the vin number and said,  yep there's a fix for that , it should have been done by now  , I'll order the required parts and we'll do that when you bring it in for the drive shaft  , no charge  . 

Well , the fix didn't actually fix it  .  He said he really couldn't believe how I was managing to ride it it was so bad  .  He wanted to check with head office  to see what else he could try . 

He called me be 2 days later . After much discussion with Germany  , it's been decided they will replace the complete gearbox at now cost to me  . 

This from a dealer who I've never dealt with  , for a bike built in 2013  . 

I'm absolutely astounded  .