kltk165 Posted January 4, 2015 Share Posted January 4, 2015 Just read a FB post of someone taking their 2012 RT in for service and the dealer informed them the left AND right handlebar switches are being replaced under a "recall". Thought the dealer may have been swapping out the switches under warranty to get ahead of a known problem as a courtesy. From what the owner tells me, the bike is out of warranty and BMW sent out a notice to the dealers to replace them with the newer style switches. Anyone have any information about this? Will be checking with my dealer (Max BMW, Brookfield, CT) on Tuesday. Link to comment
kltk165 Posted January 4, 2015 Author Share Posted January 4, 2015 That's great news. Thank you. Link to comment
Firenailer Posted January 4, 2015 Share Posted January 4, 2015 I haven't gotten any notices regarding an actual recall, but MAX swapped out both of my switches as soon as they started acting up. Great place for Service! Link to comment
Jagged Slider Posted January 4, 2015 Share Posted January 4, 2015 When I called my dealer for a service, he informed me that my 2012 (based off the VIN) had to have both left and right switches replaced. I cannot remember how he worded it, but he did not use the word 'recall'. Link to comment
GordonB Posted January 4, 2015 Share Posted January 4, 2015 Ditto my 2012, left and right switches. Link to comment
1steve1 Posted January 5, 2015 Share Posted January 5, 2015 I just picked up a 2012 rt. The guy I bought it from said they replaced the right switch gear a couple month's ago. I called my dealer Hermy's, they said they will replace the right again and also the left. So if you had yours done in the past call to see about the new upgraded switch's. Link to comment
kltk165 Posted January 5, 2015 Author Share Posted January 5, 2015 This is great news. I've had trouble with the cruise control switch on my 2011 RT since new that the dealer wouldn't replace citing they couldn't duplicate the problem. Now it looks like it'll be fixed. Finally. Thanks everyone. Link to comment
Dirtmerchant Posted January 6, 2015 Share Posted January 6, 2015 Has anyone with a 2011 actually had their's replaced under this campaign? My dealer says it doesn't apply..... Link to comment
kltk165 Posted January 6, 2015 Author Share Posted January 6, 2015 Just got off the phone with my dealer (Max BMW, Brookfield, CT). Based on the vin on my 2011 both of my switches are being replaced. Woohoo! Link to comment
Edgar Posted January 6, 2015 Share Posted January 6, 2015 I had both multiswitches replaced and they work fine. It took about a week to get the switches and an hour for the dealer to replace them. You should contact a different dealer because the '11 is part of the recall (the word recall was on the $0.00 invoice) Link to comment
cris nitro Posted January 7, 2015 Share Posted January 7, 2015 Does anybody know if the 2010 is part of the recall? Link to comment
kltk165 Posted January 8, 2015 Author Share Posted January 8, 2015 Contact a dealer with your vin number. They'll tell you if it qualifies. Link to comment
Dirtmerchant Posted January 8, 2015 Share Posted January 8, 2015 Has anyone with a 2011 actually had their's replaced under this campaign? My dealer says it doesn't apply..... Thanks for the input guys. The dealer service manager confirmed my bike is included as part of the campaign; parts ordered. Will be glad to get that wonky wheel selector fixed. Link to comment
slowvet Posted January 10, 2015 Share Posted January 10, 2015 Took my '11rt in for new tires today and they replaced both left and right side combination switches and the fuel pump. All under warranty. Link to comment
Steve Kolenda Posted January 10, 2015 Share Posted January 10, 2015 Did they replace the fuel pump or just make a modification? How much time did all this take? Link to comment
slowvet Posted January 10, 2015 Share Posted January 10, 2015 Did they replace the fuel pump or just make a modification? How much time did all this take? Replaced fuel pump and gaskets. Around 1,100$ in parts.Tires included time wise it took a little over 2 hours. Link to comment
Steve Kolenda Posted January 11, 2015 Share Posted January 11, 2015 That's interesting, before putting my bike up for the winter I was trying to schedule an appointment to have the left side switch replaced for the 4th time and the service department did not want to do it on a Saturday because it was going to tie them up for 4 hours yet you had booth sides done plus a fuel pump and tires in around 2 hours. I guess I need to find a different place for service. Link to comment
Tony Van Der Voorn Posted January 11, 2015 Share Posted January 11, 2015 Is there a available database where I could input my VIN for a '12 to determine if this recall includes me? Also, I have my motorcycle serviced at a different dealerships than where I purchased it. Should that make any difference concerning the recall. I have yet to experience any problems with mine, riding in all conditions, approx 25k per year. Thanks, Tony Van Der Voorn Wichita, KS Link to comment
mneblett Posted January 11, 2015 Share Posted January 11, 2015 Is there a available database where I could input my VIN for a '12 to determine if this recall includes me? Call or e-mail your service department and give them your VIN -- they can tell you whether your VIN falls within the campaign. Also, I have my motorcycle serviced at a different dealerships than where I purchased it. Should that make any difference concerning the recall. In short: it should not. If any dealer gives you grief, a call to BMW customer service should address that. That said, it's pretty rare to hear of a dealer actually turning away a warranty customer, so I would not worry about it unless/until it happens. Link to comment
Paul In Australia Posted January 11, 2015 Share Posted January 11, 2015 My understanding is that it is not a recall. The way it was explained to me by my Australian dealer, is if a problem occurs, they will replace both sides on bikes in a certain Vin range. Mine is and I had a kill switch issue, so both are being replaced no questions asked. That is different from a recall IMHO Regards Paul Link to comment
Glockdawg Posted January 19, 2015 Share Posted January 19, 2015 Different countries have different laws and verbiage related to what's happening. So, the question I have, is this considered a TSB? (technical service bulletin) Because if it's a "recall" then they have to mail every known owner a notice to have it fixed. A TSB is treated completely different. So, if it is a TSB, does anyone know the code number? Link to comment
Paul In Australia Posted January 20, 2015 Share Posted January 20, 2015 Both my switches replaced the other day FOC by dealer. I must say I think the indicator switch and others seem to be "lighter" in feel than the older ones. Quite a noticeable improvement IMHO. regards Link to comment
ChipSoars Posted January 21, 2015 Share Posted January 21, 2015 I was told there was a campaign when I had my bike in last month for service; both switch units replaced. Link to comment
Doug_Baliko Posted January 24, 2015 Share Posted January 24, 2015 I called my dealer today and my '12 is part of the recall. My dealer ordered swtches for both sides. Doug Link to comment
Doug_Baliko Posted January 30, 2015 Share Posted January 30, 2015 So my dealer calls me on Tuesday to tell me that both of my switches are in. I had the day off so I asked if they could squeeze me in and asked how long it would take. No problem getting me in and only about an hour or so installation time. So I ride up to the dealer and wait, and wait, and wait, and wait. Service manager comes out after two hours and tells me that when they hooked my bike up to the computer it started a software update. Long story short it took 4 hours! I was about to stick needles in my eyes when they told me I was done. Great. I hop on the bike and start heading home...... But wait, the new switch cluster doesn't have my ESA/ ASC control switch next to the power windshield button. Crap! So I turn around and head back to the dealer. The service manager came out to the bike and looked at it in disbelief. Of course they now have to order another new switch. Ugh! Doug Link to comment
Glockdawg Posted January 30, 2015 Share Posted January 30, 2015 Wow, that sucks. Why would a software update take that long? Unless......... Link to comment
mneblett Posted January 30, 2015 Share Posted January 30, 2015 Why would a software update take that long? Unless......... No reason to believe there is an "unless ..." It is not uncommon for the firmware download to the computer and then to the bike modules to take a looong time. If all of the various modules are updated (in series), it can take hours. I once had a single module update take over 1/2 hour. Link to comment
lkraus Posted January 30, 2015 Share Posted January 30, 2015 Makes you wonder if installing the wrong switch meant the "update" was needed to disable the ESA/ASC functions... Link to comment
Fathom Posted January 30, 2015 Share Posted January 30, 2015 My thanks to Paul in Australia for posting up, as his '13 got me thinking that my '13 might be in the VIN range as well. I just called, and sure enough -- my switches will be replaced as well, as soon as the dealer can get the parts in. I'll do my best to leave all snark at the door, but taking another lesson from these pages, I think I might just mention that I have ESA and ASC (although I have to say, the latter has not made me, personally, any more stable than I was before. Though that would be quite a heavy lift, clearly, some issues just cannot be solved by technology). Link to comment
Edgar Posted February 1, 2015 Share Posted February 1, 2015 Where did you have the switch replacement done? Link to comment
mneblett Posted February 1, 2015 Share Posted February 1, 2015 Rode my wife's '12 RT this AM the ~60 mi. to my dealer to have both switch clusters replaced. No issues with the installation. Morton's BMW - great folks, top to bottom. Link to comment
Doug_Baliko Posted February 1, 2015 Share Posted February 1, 2015 Where did you have the switch replacement done? Plano.... This morning I went back and they installed the correct switch. Only an hour wait today. Doug Link to comment
RTJohn Posted February 2, 2015 Share Posted February 2, 2015 I went down to West Valley Cycles in Winnetka to pick up a part. I asked them about the recall. They checked my VIN and said yes, you're covered. I'm scheduled to have the work done on the 20th. Link to comment
Karlington1 Posted February 4, 2015 Share Posted February 4, 2015 Milwaukee is doing my right switch this spring (left was done when the screen switch failed in 2013). I had to ask about the rt switch though....nothing received as in a recall notice to me. I found out here and checked. Link to comment
mneblett Posted February 4, 2015 Share Posted February 4, 2015 I had to ask about the rt switch though....nothing received as in a recall notice to me. BMW rarely has a formal recall -- a NHTSA-covered safety defect correction campaign, complete with mailing notices to owners. They do, however, have a number of service campaigns which address known problems whenever a bike is brought into the dealer for service. This relies on the dealer's service department checking for outstanding campaigns by the bike's VIN. Link to comment
GSman Posted February 10, 2015 Share Posted February 10, 2015 Just bought a 2011 and dealer told me both had been replaced. Link to comment
lkchris Posted February 27, 2015 Share Posted February 27, 2015 Milwaukee is doing my right switch this spring (left was done when the screen switch failed in 2013). I had to ask about the rt switch though....nothing received as in a recall notice to me. I found out here and checked. No notice because it's not a recall. It's a service action. The word recall had a very specific meaning--it's an action mandated by the government (USA) to correct a safety or emissions defect. The switches are neither. This is a goodwill gesture on BMW's part and I speculate they will recover a lot of the cost from their supplier. Link to comment
blackyam Posted March 9, 2015 Share Posted March 9, 2015 Hi. When I went into my shop last Friday to have my fuel strip replaced, they also replaced the two handlebar switches. The turn signal switch seems to have a very nice positive feel to it now, whereas I always thought that it felt somewhat "squishy" on the original. The cruise control slider also seems to slide a little more smoothly now. But I may be imagining all that. The total job, fuel strip and switches, took about five hours, but at no charge to me. ---John. Link to comment
Glockdawg Posted March 13, 2015 Share Posted March 13, 2015 Just had mine done on my 2013 RT at the dealer. My observation is the new switch is less positive than the original. The original required a firm push on all of the switches, but they worked flawlessly. The new switches are much lighter and slightly more "squishy". No big deal, but I will have to get used to it. Link to comment
cris nitro Posted March 14, 2015 Share Posted March 14, 2015 That's funny, two guys experiencing two opposite reactions to the same thing. Anyway, I talked to my dealer yesterday and BMW is going to reimburse me for the left switch I paid to have replaced last fall and install a new right switch next weekend. BMW is doing good. Link to comment
lkchris Posted March 14, 2015 Share Posted March 14, 2015 Yes, my new turn signal switch clicks when cancelling--the original one was just mush doing that. Link to comment
tsp Posted March 15, 2015 Share Posted March 15, 2015 Trust me... The new switches have a more positive feel to them. I noticed it the first time I went to use the turn signal when leaving the dealer. Also my BC switch works much better. In the past I had the left hand side replaced about 6 times and only about 7 months earlier I had the right side replaced on my dime. I still have not been reimbursed by BMW on this but I think my dealer has not submitted the paperwork. Also got the fuel pump replaced. tsp Link to comment
rfetested Posted March 29, 2015 Share Posted March 29, 2015 and the have a two year warrenty on them, Link to comment
kltk165 Posted May 12, 2015 Author Share Posted May 12, 2015 Just got my new switches. They're nice. I like them a lot. Very positive feeling as noted above. Interesting, the dealer could never observe the cruise control shutting down when trying to decelerate. It happened, a lot, trust me. New switches? Cruise control works perfectly. Every time.... Link to comment
Firenailer Posted May 15, 2015 Share Posted May 15, 2015 I've had both switches replaced in the past, they each failed and were swapped under warranty. I thought the new ones had a nice crisp positive feel. When I was at my Dealer last week getting a new cover and gasket - as my Master Cylinder leaks brake fluid, they ran my VIN I was up for new switches again. Apparently they have new part numbers for newer switches, so even though the ones I have are working I'm scheduled for replacements. Seems odd but I guess better to be safe than broke down somewhere. Link to comment
Danny caddyshack Noonan Posted May 15, 2015 Share Posted May 15, 2015 Sitting here at A&S whilst they replace mine. Link to comment
RandyBailey Posted May 21, 2015 Share Posted May 21, 2015 Had mine done and added ASC in the process. Link to comment
kiddo480 Posted June 25, 2015 Share Posted June 25, 2015 Funny that I should stumble onto this thread. I have experienced a problem the last two days that I think might be related to the Kill switch. I rode my 2011 R1200RT to work and it sat out in the heat all day. Both days I came out to start it and it failed to start. The first day I came back a couple of hours later and it started right up. The second day (today) I toggled the Kill switch on (to Kill position) and then back off a couple of times. It then started just fine! When it doesn't start it acts exactly the same way as if the Kill switch was on - no relays clicking or fuel pump whine, nothing. Has anyone else experienced this phenomenon? Does anyone know why the switch assemblies are being replaced? Thanks for your help. Link to comment
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