Dealer says no fuel leak recall?

[Bernie]

For those of you in the US waiting, I received my fuel pump recall notice in the mail today.

I got mine yesterday (California) but it said basically "no parts, sit tight until we contact you again". At least I know they have my address.

 

JayJay

 

Same here.

[BamaRider]

I received the letter today. Same one y'all have. They're gonna fix it but dealer is waiting on parts, so gotta wait just a little longer.

 

The letter says I'll get the ring or a new fuel pump with the upgrades. The rate mine is pouring gas out, I'm thinkin they're gonna hafta put a new pump on mine, but I don't know that for sure. Look, I'll just be happy to ride it again.

[RTinNC]

Ditto .... got mine as well. Calling dealer today but suspect parts may not be in stock. I don't smell gas and have not seen signs of leaking so not sure what I will get. But I suspect I can ride it for a bit longer with little concerns.

[ed may]

Got mine a few days ago. Wonder what the dealer is going to tell me when I tell them I put epoxy around it. No chance for inspecting cracks or putting a ring on it.

[sardineone]

Got mine a few days ago. Wonder what the dealer is going to tell me when I tell them I put epoxy around it. No chance for inspecting cracks or putting a ring on it.

+1 and I really think with the JB Weld I surrounded the fitting, it is protected better than with the recall clamp. BTW, I had no cracking before my preemptive measure.

[Ponch]

I received the letter today. Same one y'all have. They're gonna fix it but dealer is waiting on parts, so gotta wait just a little longer.

 

The letter says I'll get the ring or a new fuel pump with the upgrades. The rate mine is pouring gas out, I'm thinkin they're gonna hafta put a new pump on mine, but I don't know that for sure. Look, I'll just be happy to ride it again.

 

If your's is leaking, you may want to call BMW and get it fixed now. I thought I read somewhere else that someone had the same problem and they fixed it pronto, even though the rest of us have to wait.

[StuGotz]

Got mine a few days ago. Wonder what the dealer is going to tell me when I tell them I put epoxy around it. No chance for inspecting cracks or putting a ring on it.

 

I'm sure that is of no consequence, there are records that BMW possesses ( VIN # ) that include your defective fuel pump, so it should be a known defective unit included in the recall campaign. It is also known that owners in the past have used means to repair that will get them back on the road in an emergency.

 

Does the recall letter tell you NOT to ride your bike? Perhaps someone here can post a copy...

 

Ooopppss! My bad, just saw it on Page 1 of this thread.

 

MB>

[dirtrider]

Morning MB

 

The BMW letter basically says that IF you smell gasoline or notice a fuel leak with the engine running to not ride the bike, then call the BMW Roadside Assistance number & they will come & pick it up (BMW will cover cost).

 

I wonder how true this is as a while back we failed an (under Warranty) GS-A W-A-Y off-road & BMW Roadside Assistance wouldn't go off-road to recover it.

[StuGotz]

But a lion share of failures occurred well before the recall letter, so I'd imagine BMW may be accommodating..

 

No comment Phil!

 

MB>

[tallman]

They call it roadside assistance.

We've seen instances where they would not send help into off road areas around here.

YMMV

[Fubar]

Got mine end of last week. Got my 6th fuel strip the week before. (It only lasted 9 months and 6 of that was sitting in the garage.)

 

I like this line: "BMW AG has decided...". I read that as, been forced to address.

 

And really like the IMPORTANT NOTICE. "we do not yet have parts to conduct this Recall" but they'll notify, by 1st class mail(!), when they do.

 

Yippee.

[RedMac]

I find it interesting that they are going to take the option to put the reinforcing ring on that I already paid for myself vs replace it with a non-cracked part. Mine had some hairline cracks and I bought the ring myself and put it on.

 

I figure at this point, I won't bother and just leave it be. Obviously BMW thinks a reinforcing ring is a fix after the cracking has started.... already done that.

 

[10ovr]

Here is a picture of one that has been checked by a dealer,,It's on the MOA site,It is in specs so it gets a ring,,, What a joke,,,

[ed may]

FYI- I got the letter, called the dealer and told them I epoxied it to stop a seeping leak, and that they would not be able to see cracks due to the epoxy. They told me they will replace it. No questions asked, no problem. Part will be waiting for my April 30th appointment.

[JayJay]

FYI- I got the letter, called the dealer and told them I epoxied it to stop a seeping leak, and that they would not be able to see cracks due to the epoxy. They told me they will replace it. No questions asked, no problem. Part will be waiting for my April 30th appointment.

I also epoxied mine, and that's the way I hope the dealer deals with the issue. Thanks for putting this out, Ed.

 

JayJay

[Fubar]

Got my second letter late last week. Scheduled the appointment today for May 9.

Dealer told me there are several different repairs that might be done, some require a few hours, some require a couple of days. Whoo hoo, my bike might get a sleepover!!!

 

 

[lkraus]

Can't imagine what would take a couple days, unless they don't have a fuel pump in stock or unless they find your bike needs other work. They either add a reinforcing ring or replace the pump. Have not heard of any other BMW recommended solutions.

[dirtrider]

Morning lkraus

 

A couple of dealers I have talked to say they are not going to stock the fuel pumps as the cost to do so is prohibitive & they are thinking that all but a very few will just require the ring.

[Sonor]

Since I am the third owner of this bike, I wonder if/how BMW knows I am the owner. Hmm, I also wonder if my bike is part of the recall. Hmm, guess I will have to call BWM.

[marcopolo]

Since I am the third owner of this bike, I wonder if/how BMW knows I am the owner. Hmm, I also wonder if my bike is part of the recall. Hmm, guess I will have to call BWM.

 

Yeah, give them a call. I moved to the U.S. from Canada last August and I called BMW NA to have my bike's VIN and my contact details entered into their system. They cheerfully did that, then sent me a confirmation letter also informing me that this recall was outstanding on my bike (I had already received a recall letter from BMW Canada). Good thing as, just today, I visited y local dealer and when they ran my VIN still nothing popped up. I gave them a copy of the letter and the service manager was satisfied to use that as the basis for performing the recall (I have not scheduled it yet).

[dirtrider]

Since I am the third owner of this bike, I wonder if/how BMW knows I am the owner. Hmm, I also wonder if my bike is part of the recall. Hmm, guess I will have to call BWM.

 

Afternoon Sonor

 

 

 

Just have your VIN number handy. Then call BMW customer relations

@ 1-800-525-7417, they will have your answer & talk you through how to proceed.

 

[RocksforBrains]

FYI- I got the letter, called the dealer and told them I epoxied it to stop a seeping leak, and that they would not be able to see cracks due to the epoxy. They told me they will replace it. No questions asked, no problem. Part will be waiting for my April 30th appointment.

I also epoxied mine, and that's the way I hope the dealer deals with the issue. Thanks for putting this out, Ed.

 

JayJay

 

I just had my 2005 R1200RT in to my local dealer for the new fuel pump. My old pump had failed and was epoxied with JB Weld as a temporary fix. They replaced the fuel pump under the recall, no questions asked. My bike was in the shop for about three days as they waited for a new fuel pump to arrive. Just got the bike home a couple of hours ago. The new pump has the reinforcing metal ring around the female fitting.

[AndyInLZ]

Can you share the contact information for BMW NA?

 

Thanks.

[lkchris]

Can you share the contact information for BMW NA?

 

Thanks.

 

Look up two posts from yours.

[timboaz]

Had my bike checked last Friday. They ended up replacing the fuel pump as they had one in stock at Scotsdale BMW-GOAZ. I didn't ever notice a big problem and I have 73M miles on my 2008. Everything was free/warranty. I'm happy!

[Ponch]

Had my bike checked last Friday. They ended up replacing the fuel pump as they had one in stock at Scotsdale BMW-GOAZ. I didn't ever notice a big problem and I have 73M miles on my 2008. Everything was free/warranty. I'm happy!

 

I setup an appointment online with Victory and sent a follow up email. No response. How far in advance did you setup your appointment?

[10ovr]

Had my bike checked last Friday. They ended up replacing the fuel pump as they had one in stock at Scotsdale BMW-GOAZ. I didn't ever notice a big problem and I have 73M miles on my 2008. Everything was free/warranty. I'm happy!

 

I setup an appointment online with Victory and sent a follow up email. No response. How far in advance did you setup your appointment?

Victory ,,Good luke with that,,,Go to GOAZ Better service,,,

[Ponch]

Had my bike checked last Friday. They ended up replacing the fuel pump as they had one in stock at Scotsdale BMW-GOAZ. I didn't ever notice a big problem and I have 73M miles on my 2008. Everything was free/warranty. I'm happy!

 

I setup an appointment online with Victory and sent a follow up email. No response. How far in advance did you setup your appointment?

Victory ,,Good luke with that,,,Go to GOAZ Better service,,,

 

And to think we're neighbors and you never told me.

[BMWRich58]

Can't say enough good things about our Dealer.

Mine was taken care of "pronto" before the big rush. Folks are calling on the phone or stopping up at the Dealership.

And....two owners who are 2nd and 3rd owners of effected bikes didn't need any "official paper work" per say, to get this Warranty Repair/Fix.

I and they were told a "VIN number" was all that was required.

 

[Fubar]

Stranger still is the activity of my latest fuel strip. And I wonder if it is tied into this recall in some way.

Over the course of 10 minutes, maybe 5 miles, and with about 3/4 tank of fuel, I watch my projected range go from 227 miles to 198 to 115 to 175 to 68 to 386 before settling around 185!

Normally, I get around 250-275 miles before the warning light shows up. With less than 70 miles on the tank and only the second full tank after the strip replacement, I gotta wonder how long this one will last. Less than two years, I hope, so it'll be under warranty still.

[nbooth]

Just had this recall done on my 05 RT...replaced the fuel pump. The recall is real

[jwurbel]

Well I am one of those that got hammered by BMW over this. Had the failure in November, 2013. Dearler is 35 miles away so I used a very well known mechanic close to me. This eliminated an excessive tow charge and his labor was more reasonable. Got the recall, called and was informed to take the paper work to the dealer. I know the service manager well and he told me that he could almost guarantee that BMW would not honor as they didn't do the work. He was right. I was flat denied. Brand loyalty is now out the window as far as I am concerned for the future.

[dirtrider]

Afternoon jwurbel

 

You need more than the paperwork as (according to the BMW letter) you also need to take the bike in so BMW can verify a proper repair that meets BMW standards.

 

In any case, first call BMW Customer Relations 1-800-831-1117 & ask for special assistance on your reimbursement request.

 

If they refuse to help--

 

Then call you states attorney general & file a complaint against BMW.

 

You should probably also notify NHTSA that BMW will not honor their recall obligation.

[Dtrux]

Dirtrider,

Great advice, as usual. I am running into the same issue as jwurbel and I also live in the same area and probably had my RT repaired at the same place (MotoGhost). I called BMW NA and they said the dealer should inspect the bike and then submit the invoice from motoghost for reimbursement. Unfortunately service manager at the local dealer in Scottsdale said there is no way I was getting any money back, so I shouldn't even bother to make an appointment. So it was back to BMW NA and now they have a specialist trying to convince the dealer and the local rep to accept my receipt and submit for reimbursement. It seems strange that BMW and their local reps have such a disconnect on this.

Al

[dirtrider]

Morning Al

 

Keep on BMW's tail (every day if you need to), if they (BMW) drags their feet get your state's attorney general involved as well as other agencies like NHTSA.

 

You might also try to insist that a BMW rep meet you at the dealer for a face to face (this might get the dealer off of Top Dead Center).

 

Then don't miss a chance to influence others on how this particular dealer treated you.

 

You might send a real letter (not E-Mail) to BMW on how you were treated & why you will never buy another BMW car or motorcycle because of the way you were treated by that particular dealer (names of dealer contacts involved will make it more personal).

 

With all the recall hysteria in the news & papers lately you might even get your local newspaper or TV news to do a piece on how the BMW recall system has failed you.

 

Above all, BE PERSISTENT, & don't just take NO as a suitable answer.

 

[Dtrux]

The problem of course is that real life interferes with the ability to stay after these guys. But I will be as persistent as possible and keep everyone posted.

Al

[Ponch]

The problem of course is that real life interferes with the ability to stay after these guys. But I will be as persistent as possible and keep everyone posted.

Al

 

I wouldn't think that Bob Parsons would consider that good service. He's usually all good service. May be a letter to him too.

[jwurbel]

You guys were right. It was MotoGhost and they did a great job. I have recontacted BMW and was told that since the work was already done, they had nothing to inspect. What a crock! Anyway it looks like I am going to have to consider the legal alternative.

[nbooth]

This is disgraceful treatment by BMW and puts their brand at risk. If they can't get a simple recall right, what else can we trust them to do? I have ridden far and wide on my bike, but what gives me pause is the thought that they will not stand behind me should I need to count on them. These decisions need to be made by someone who has the courage to do the right thing -- not some corporate robot.

[sebjones906]

QUOTE

"Recall Campaign No.13V-617.

2005-2012 BMW Motorcycles-fuel pump.

2005-2011 BMW R model motorcycles

2005-2012 BMW K model motorcycles

2010-2011 BMW S1000 RR motorcycles

2006-2010 BMW hp2 motorcycles"

 

I just copied this off my safety recall notice. Mine was replaced for free. Also, they said they would re-imburse those that did it on their own if they used BMW parts or had it done at a BMW dealer.

 

If it were me I would push them for all they are worth.

[Ponch]

Had mine done today. Just needed the ring. In and out in an hour.

[Bud]

QUOTE

"Recall Campaign No.13V-617.

2005-2012 BMW Motorcycles-fuel pump.

2005-2011 BMW R model motorcycles

2005-2012 BMW K model motorcycles

2010-2011 BMW S1000 RR motorcycles

2006-2010 BMW hp2 motorcycles"

 

I just copied this off my safety recall notice. Mine was replaced for free. Also, they said they would re-imburse those that did it on their own if they used BMW parts or had it done at a BMW dealer.

 

If it were me I would push them for all they are worth.

 

My ridding buddy paid to have it done at the dealer when he rode in with gas pouring out of the thank.

 

The dealer filed a claim for reimbursement last week.

 

(Gateway BMW - St. Louis)

[Fubar]

Mine was done last week. Dropped it off Friday, picked it up Saturday. Only 1/2 hour of labor listed along with 1 "retrofit kit" for $4.94. The repair listed was to "repair fuel pump".

 

Apparently mine didn't require any replacement part, just the collar reinforcement dealie-bob.

 

[Micky]

KUDOS for Las Vegas BMW.

I just got reimbursed for the replacement of the fuel pump.

In September of 2011 I bought a used 06 RT with 4050 miles on it.

Two weeks later fuel started dripping from under the Tupperware.

I made an appointment with Las Vegas BMW for the annual service.

So I got on the bike and took the two hours ride to Vegas from St George, Utah,

where I live.

By the time I got to Vegas my left side of my pants was soaked with gas.

Casey, the service rider know exactly what is the cause, before the Tupperware was removed.

Need a new pump, which had to be ordered. The bike was out of warranty, mileage 4043,

but it was five years old. I ended up paying for it.

I was one of the first one to file a claim with NHTSA.

When the recall came out, I contacted Las Vegas BMW to get a reimbursement.

They filed the claim with BMW and I got my check yesterday.

The dealership treated me the way best way possible, they also provided me with a loaner bike

while they had my bike.

 

Miklos, St George, UT......

Riding Beeemer's since 1958, when I bought my R27.....

My R 1200 RT is my 14th Beemer....also have ave a KLR 650 for off road.

 

[Dtrux]

The problem of course is that real life interferes with the ability to stay after these guys. But I will be as persistent as possible and keep everyone posted.

Al

 

Just a quick update. It looks like BMW NA customer service has reversed itself and they will NOT reimburse me for the earlier repair (replacement of the pump) since I did not have the repair done at a BMW dealer.

 

At first they said the pump would be reimbursed, but not the labor -- but then after talking with the local rep (Phoenix) they decided none of it would be covered.

 

I asked who was making the decision on this, the rep or BMW NA and she said the rep is BMW NA and its basically the end of the story.

 

A big 180 and obviously not the result I was looking for. Glad to hear that the folks that had the repair done at the dealer are getting their money back, I am sure that is where the majority of owners had theirs repaired.

Al

[DiggerJim]

I asked who was making the decision on this, the rep or BMW NA and she said the rep is BMW NA and its basically the end of the story.

It's not the end of the story - since you used BMW parts, the NHTSA is your next stop. I'd let the local rep know that you're going to file the report with NHTSA that you were denied the recall service and ask if they'd like to reconsider their decision before you do that.

[Ponch]

I asked who was making the decision on this, the rep or BMW NA and she said the rep is BMW NA and its basically the end of the story.

It's not the end of the story - since you used BMW parts, the NHTSA is your next stop. I'd let the local rep know that you're going to file the report with NHTSA that you were denied the recall service and ask if they'd like to reconsider their decision before you do that.

 

I still say he should have contacted Bob Parsons or may be have gone to Victory BMW. Now it's too late for either.

[Burt]

Just a quick update. It looks like BMW NA customer service has reversed itself and they will NOT reimburse me for the earlier repair (replacement of the pump) since I did not have the repair done at a BMW dealer. Al

I guess I'm going to play devil's advocate. I don't blame BMW for not wanting to pay for services provided by someone other than a BMW dealer. They didn't have the opportunity to inspect the parts in question to make sure there was a problem, or that the fuel pump needed to be replaced.

 

In an earlier thread you stated:

 

"2008 RT. Just to add one more experience on this issue. I did not have cracks, but added the collar as a preventative measure. About a dozen rides or so (400 miles) it cracked anyway. I put some JB Weld on it and it seems to have sealed it up. I guess I have a used collar for sale if anyone wants it. I may have caused the problem since the collar seemed pretty tight to install. In hind sight I probably should have reamed it out a bit to ease the installation. Anyway I hope the weld holds. This is a long thread and I may have missed it, but has anyone had their epoxy fix start to leak again?"

 

and in a later post in that thread:

 

"I have to admit I probably screwed the pooch on the repair. It might hold, but I think I will just replace the pump. I don't want it to fail if I am a fairly long way from home. I agree with those who suggest using a better sealant as opposed to JB Weld. So here are the lessons learned (at least for me)

- If the clamp is a bit tight, ream the clamp out a bit, don't force it.

- Use a sealant that is meant for gasoline."

 

It sounds like you tried to fix something that wasn't broken, and possibly caused the problem yourself. Then you had it repaired by a non-BMW shop expecting BMW to pay for it. I can see why BMW might balk at paying for it.

 

A couple weeks ago I took my bike into the Grand Rapids dealership for service. While it was there they checked the fuel pump. They have a tool to measure the ring to see if it has expanded too much, and mine had. They replaced the fuel pump while dong the normal service, and I was in and out of there in two hours. The fuel pump replacement didn't cost me anything, and my bike is out of warranty.

[Ponch]

Just a quick update. It looks like BMW NA customer service has reversed itself and they will NOT reimburse me for the earlier repair (replacement of the pump) since I did not have the repair done at a BMW dealer. Al

I guess I'm going to play devil's advocate. I don't blame BMW for not wanting to pay for services provided by someone other than a BMW dealer. They didn't have the opportunity to inspect the parts in question to make sure there was a problem, or that the fuel pump needed to be replaced.

 

In an earlier thread you stated:

 

"2008 RT. Just to add one more experience on this issue. I did not have cracks, but added the collar as a preventative measure. About a dozen rides or so (400 miles) it cracked anyway. I put some JB Weld on it and it seems to have sealed it up. I guess I have a used collar for sale if anyone wants it. I may have caused the problem since the collar seemed pretty tight to install. In hind sight I probably should have reamed it out a bit to ease the installation. Anyway I hope the weld holds. This is a long thread and I may have missed it, but has anyone had their epoxy fix start to leak again?"

 

and in a later post in that thread:

 

"I have to admit I probably screwed the pooch on the repair. It might hold, but I think I will just replace the pump. I don't want it to fail if I am a fairly long way from home. I agree with those who suggest using a better sealant as opposed to JB Weld. So here are the lessons learned (at least for me)

- If the clamp is a bit tight, ream the clamp out a bit, don't force it.

- Use a sealant that is meant for gasoline."

 

It sounds like you tried to fix something that wasn't broken, and possibly caused the problem yourself. Then you had it repaired by a non-BMW shop expecting BMW to pay for it. I can see why BMW might balk at paying for it.

 

A couple weeks ago I took my bike into the Grand Rapids dealership for service. While it was there they checked the fuel pump. They have a tool to measure the ring to see if it has expanded too much, and mine had. They replaced the fuel pump while dong the normal service, and I was in and out of there in two hours. The fuel pump replacement didn't cost me anything, and my bike is out of warranty.

 

And the point here you are missing is that they said yes and then no. Talk about a lack of integrity. If they said no from the get go, I'd agree. I still don't understand the jackass service manager at GOAZ. If BMW initially said yes, W T H?

[dirtrider]

Evening----

 

The BMW RECALL letter says--

 

Expenses from repair facilities outside of the BMW motorcycle network will be considered; however the repair procedure must meet BMW standards.

 

Nothing in that letter about ONLY using a BMW dealer for repair.