Leatherman tools

[Scarecrow]

Just a quick plug for Leatherman (no association). I had a Wave model which had the scissors stop working a couple of years ago. I just lived with it, but then was on their site and saw their 25 year warranty. So I figured, what the heck and sent it in asking them to fix the scissor thingy.

Within a week they sent back a new replacement. My model of the Wave was an older one and the newer model has some nice features mine didn't have. No hassle, no questions - they just replaced my old Wave with a brand new one. Nice company to deal with; I just wanted to pass it on.

[Selden]

This has been my experience, both on the replacement service, and on the fact that Leatherman keeps improving their designs. The current Wave is substantially different from the original. I have sharpened away about 25% of the blade, and it wouldn't surprise me if I sent it back with a request for a replacement blade, they just sent me a new one. In the long run, repairs probably cost more than replacing, and the customer service value is priceless.

[Firefight911]

You won't find me without my Leatherman somewhere on me and/or my turnouts!

[Shiny Side Up]

You won't find me without my Leatherman somewhere on me and/or my turnouts!

 

+1

[longjohn]

I believe that all of the quality pocket implement makers provide that great service. I know that Gerber does.

[Firefight911]

I believe that all of the quality pocket implement makers provide that great service. I know that Gerber does.

 

True, I also always carry one of those on my uniform pants.

[g_frey]

Yes they did the same for me. Unfortunately all my blades were sharpeded hair cutting sharp on the old knife so I had to resharpen both knife blades and the scissor blades on the new one.

[ESokoloff]

You won't find me without my Leatherman somewhere on me and/or my turnouts!

 

+1

 

I as well,...... er with the exception of the turnout.

 

Not sure how they can/will keep in business with this policy.

That said, as a long time user (going on 30 yrs.) I have a collection of older models that I've abandoned due to improvements over the years.

[Quinn]

Just like Sears and Craftsman tools; they depend on your losing them before you can break them. That and being too ashamed to send back tools with obvious abuse marks on them.

 

As a high school stock clerk in the hardware department at Sears I was told that they considered it an advertising expense to replace tools for free. Don't know if it's true, but makes sense to me.

 

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[Joe Frickin' Friday]

Just like Sears and Craftsman tools; they depend on your losing them before you can break them. That and being too ashamed to send back tools with obvious abuse marks on them.

 

Ha. I've used open-end wrenches with long cheaters on them, and snapped them in two. Brought the pieces back to Sears, and came home with a brand-new wrench.

 

They're more economical these days with their ratchet drivers: instead of replacing the whole thing, they just give you a bag with new parts for the ratchet mechanism, and you put them into your old handle when you get home.

 

 

[upflying]

I carry an original while on duty. It has removed numerous illegal license plates over the years.

[elkroeger]

I found a crescent wrench on the beach. Clearly, it had laid there in the saltwater for years. It was nothing but rust. You could barely make out the word "craftsman". I took it in and the guy smiled and gave me a new one.

[philbytx]

+1

Had my Wave for years.....

[Selden]

I found a crescent wrench on the beach. Clearly, it had laid there in the saltwater for years. It was nothing but rust. You could barely make out the word "craftsman". I took it in and the guy smiled and gave me a new one.

That's impressive, and reminds me of a (possibly apocryphal) story about a little old lady who went back to Sears every 2 or 3 years with her battery-powered clock to complain that it stopped working. They always gave her a new clock.