Tetz Posted May 14, 2011 Share Posted May 14, 2011 A little help from those in the know. My third BMW here and I am in need of a the 12,000 and annual service. I live a distance from my dealer and tried to set up an appointment. I have had the 6K, and 12k done on other bikes (all RT's) and it never took more than 4 hours. I say I would like to wait and the guy says "it is an all day job, especially if you need both done"! I said, isn't the 12K and annual almost identical and it should not take that much much more time to complete? He say's, bring your sleeping bag! Then he says the 12K is a major service and with the need for the engine to cool and all blah, blah, blah... Yea, I hung up both miffed and ticked off. The service has been done in the past in 4 hours. What has changed other than I have an 09 rather than an 06? I understand the bike must cool before you can adjust the valves, but can't you do some of the other stuff while it is cooling? Like change the brake fluid, gear oil, etc? Comments from those that know. It is a HASSLE for me to have someone follow me down, pick me up, drive us back home, then return 8 hours later to do the same thing! Customer service? Not? Comments please from those that have just had the 12K done..time and price? Link to comment
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