Gerbing

[tcshooter]

Well I can say I tried to not post anything here, but as of now this is getting very old. I ordered a jacket liner, controller and T5 gloves a month ago from Gerbing. I got the original invoice via email confirming my order, but when it got here it was short the T5 gloves. So I called Gerbing and was told the gloves were in customs and would be shipped in 2 or 3 days. A week later I talk to them and am told they are still in customs and the will ship by last Friday. Today I talk to them and am told that it will be 2 or 3 weeks now as they filled other orders first. I wouldn't be upset if I was told any of this the first time or the second. I want to be patient but it is 40 degrees today here so I cant ride to work because I dont have winter gloves and did order a month ago.

[David]

Quit your whining. Tulsa is hardly heated glove material this time of you. You ride a BMW, for the love of god--not a scooter.

[Deadboy]

Don't you have heated grips?

 

[Woodie]

Damn, that sounds very frustrating. I didn't need the heated grips or liner today. Brought them anyway--just in case.

 

(Anticipating having heated-glove envy in a few more weeks)

[marcopolo]

...it is 40 degrees today here so I cant ride to work because I dont have winter gloves...

 

Now that's funny; guess it's all relative (as in what constitutes cold).

[tcshooter]

Yes, I have heated grips. the only issue is that I only have summer gloves so they vent very well which the heated grips dont help the top of the gloves get very cold in the wind as the GT has a lot less wind protection on the hands. As far as relative cold, no its not Canada, but if the weather you are used to is 50 degrees or higher 40 degrees with a wind chill sitting still is 32 then hell yes its cold. Besides isnt this the whole reason to spend money on heated clothing so when you are cold it keeps you warm. I wouldnt be upset but this was the money saved to buy winter gear, and now I am out of riding till they get here.

[Quinn]

While you wait, you might consider some waterproof gloves and add a liner to get by until you delux solution comes in. Always nice to have waterproof gloves.

[skinny_tom (aka boney)]

[Deadboy]

I am not saying your experience is fair or reasonable, just curious about your situation as I don't own heated gloves and when I left the house today it was 37 degrees. I think you have every right to be frustrated and deserve a better answer, but a short term fix would be to get some thicker gloves until the backlog issue at Gerbing is fixed.

 

 

[EffBee]

Well I can say I tried to not post anything here, but as of now this is getting very old. I ordered a jacket liner, controller and T5 gloves a month ago from Gerbing. I got the original invoice via email confirming my order, but when it got here it was short the T5 gloves. So I called Gerbing and was told the gloves were in customs and would be shipped in 2 or 3 days. A week later I talk to them and am told they are still in customs and the will ship by last Friday. Today I talk to them and am told that it will be 2 or 3 weeks now as they filled other orders first. I wouldn't be upset if I was told any of this the first time or the second. I want to be patient but it is 40 degrees today here so I cant ride to work because I dont have winter gloves and did order a month ago.

 

I work for Gerbing's. First, let me apologize for the delay. With the introduction of our Microwire Heating Technology, sales have been through the roof. Since the motorcycle industry is down by 35-40% across the board, we probably should have ordered less product this year. But instead, we really stuck our necks out and ordered even MORE product than in previous years. It has barely kept up with overwhelming demand. And in the case of T5 gloves, it still isn't enough to meet the incredible quantities consumers are buying.

 

As for what you were initially told, when Customer Service enters a part number, they only see whether it's in stock or not. If they have to backorder the product, it's natural for them to assume that the next scheduled shipment will take care of your backordered item. It always has. But with such extraordinary volume, this time it just didn't happen. I can tell you that the next shipment of T5 gloves is due in just before Thanksgiving. So, with our internal QC process (we double-check every item, once at our factory and once at our U.S. headquarters, before we ship) it will be about two weeks or so from today before your gloves ship.

 

However, I have a pair of T5's that are brand new and have not been worn, sitting at home. These are my own personal gloves (I've been using the G3's). I will gladly ship these out to you if they're your size (I believe they're either a Medium or a Large, I'll have to double-check tonight). I'll personally pay for shipping them out to you if you'll take care of shipping them back once we get your backordered gloves on their way to you. I don't care if they come back used, just as long as they come back. The only thing I ask is if you're a smoker, please don't smoke near them. I trust you will take care of that and the returning of them.

 

Unfortunately, I can't do anything to speed up the next factory shipment that's currently "on the water" on its way to us right now, nor to speed up its way through Customs once it gets here. But from a Customer Service standpoint, I can offer you the above personal service. Please let me know.

[Whip]

 

 

Happy ending always make me cry.

 

 

[Eric S]

Way to Bee EffBee!

[EffBee]

I drove home at Lunch and checked. They're Large. If that's your size, let me know and I'll ship them off immediately.

[Paco]

EffBee,

 

You be da man!

 

IMO Gerbing equipment be worth the wait, extended though it may be.

[tcshooter]

Thanks Fernando, I would take you up on it but they are going to be to large for my hands. Also just got my ticket punched for Asia for 3 weeks starting after Thanksgiving. So no riding till I get back.

[EffBee]

OK, Norm. Sorry you're going to miss out on the riding, but I just wanted you to know why your gloves were so late and what lengths we'll go to help a customer.

[JayW]

A decent pair of winter work gloves from your favorite discount retailer would be cheap and work fine until your shipment arrives.

 

Jay

[tomk99r11]

Outstanding EffBee, regardless of why things have happened as stated. Good job and I for one would be a repeat customer. Can't speak for others of course.

[Lets_Play_Two]

Makes me want to buy Gerbings stuff and I live in Florida!!!!!

[Kathy R]

Thanks Fernando, I would take you up on it but they are going to be to large for my hands. Also just got my ticket punched for Asia for 3 weeks starting after Thanksgiving. So no riding till I get back.

 

Seriously, please try the suggestions that were offered by the others on this thread. Any kind of heavy gloves covered by any kind of water/windproof glove cover will do the trick.

 

I used to ride with XX-Large dishwashing gloves over the top of my riding gloves when it rained. Those things kept my hands WARM.

 

Right now when it's really cold I use my old Harley Davidson winter gloves with rain mitts over the top. Warmth and windproof = toasty hands.

 

You can also go to Walmart and get "hot hands" and for $1.27 your hands are warm for 9 hours.

 

You can be riding tomorrow after a trip to Walmart.

 

 

[KDeline]

Way above and Way beyond.

[Mike05]

However, I have a pair of T5's that are brand new and have not been worn, sitting at home. These are my own personal gloves (I've been using the G3's). I will gladly ship these out to you if they're your size (I believe they're either a Medium or a Large, I'll have to double-check tonight). I'll personally pay for shipping them out to you if you'll take care of shipping them back once we get your backordered gloves on their way to you.

 

Nicely done Fernando.

 

You represent yourself, Gerbing's & this Board very well.

[Eric S]

Now take it to the next level and just send all us stuff too!

[noel]

Just wondering... where are you going in Asia for 3 weeks? That is pretty much what I'm doing, leaving in a month's time. I'll be with family for Christmas & New Year's in Malaysia.

 

As far as the gloves go, I wear a XL/10 roughly and therefore will not be of much help to your glove situation. Would gladly ride up there to pass it to you if you'd like.

[rdwalker]

... These are my own personal gloves (I've been using the G3's). I will gladly ship these out to you...

 

Holy cow! Bravo!

 

... So no riding till I get back.

 

One suggestion, if I may: glove liners. I use silk ones. These add a lot to thermal insulating properties of your gloves, whether heated or unheated.

 

I don't use heated gloves myself. Good quality Gore-Tex (or similar) gloves and liners get me onto temperatures in mid-20's Fahrenheit - with the heated grips on, of course. Heated gloves would lower the temperature range even more, I presume.

[RichEdwards]

Makes me want to buy Gerbings stuff and I live in Florida!!!!!

 

Me too. But I own a Gerbings jacket and the G3 gloves. Every year I get to use them a few times and I love them!

They work so well and last so long that I'll never get to try out the new microwire offerings.

[tcshooter]

Thank you for all the advise from the board, I know I could just get some cheap gloves to last for a few weeks. Just didn't want to spend more cash when I just put out a bunch on the same thing. As far as Asia goes, I am going to Vietnam to train some folks. I will be in Da Nang for 2 weeks then Hanoi for 1 week.

[Linz]

Sorry for the hijack but does anyone know if you can successfully power a Gerbings (new style) jacket liner from a R1150RT powerlet socket? There isn't anything else drawing power from the powerlet at the same time.

 

Cheers,

 

Linz

[Quinn]

I think, after looking at the wiring diagram a few weeks ago, that there are some other things on the same fuse. If I remember correctly, it was a 15 amp.

 

---

[EffBee]

Sorry for the hijack but does anyone know if you can successfully power a Gerbings (new style) jacket liner from a R1150RT powerlet socket? There isn't anything else drawing power from the powerlet at the same time.

 

Cheers,

 

Linz

The new style Jacket Liners draw about 77 watts, or about 6.4 amps. If the wiring Powerlet provides is up to the task, and if you use the proper fuse for the load, it should be fine.

[CT_Rider]

Not trying to speak for Norm here, but this isn't about temperatures or even customer service. This is about... "I want my Gerbs!!!!!!"

[tallman]

We carry 10 pairs of gloves when we travel in the cooler temperatures.

It isn't "extra" money, it is required gear.

Gerbings x2 check

Winter/waterproof x2 check

rain x2 check

regular gloves x2 check

Aerostitch triple digits x2 check

 

and silk glove liners x2 check.

 

Weather comes in all sizes and shapes, be prepared.

Then there is the wet glove issue.

No thanks, BTDT.

Hands need to be warm and dry.

Best wishes.

[tcshooter]

Isn't the whole point of getting the T5's is they are supposed to be a winter/waterproof armored glove? So this takes care of that need, then I have my armored Alpinestars for everything else. I don't ever see the need for 10 pair or even 5 pair per person. YMMV My whole point was that this is the 4th time I have been given a date on when I would get the gloves if you include the original order. And as stated above, I just want my Gerbs

[EffBee]

Norm, I just PM'd you the name of a dealer who has some T5 gloves in stock. I offered you my personal pair of Larges, but you said they'd be too big. This dealer does have some Mediums in stock (but not Smalls). I wouldn't wait. T5's are hot sellers.

 

Anyway, if Medium is your size, check your PM's and give this dealer a call. If you buy from them, you can cancel your order with us.

[tallman]

Well, Norm, you might never see the need for additional gloves, but I do.

Imagine a 10 hour rainy day and your rain gloves are still wet, it's nice to have another pair and a set of raincovers to don.

Now it's day 2 and the temperature drops 30 degrees.

Your rain gloves are still wet, your regular ones were fine w/the rain covers, but not warm enough for today.

So, slip on the Gerbings.

Fine, but after 3 hours a deluge happens.

Slip on your rain covers and all is well because waterproof or not, leather gloves get wet and take time to dry.

With no rain covers you've got nothing but a wet pair of gloves to put on.

So, IMO, one pair of gloves will never take care of "need".

I hope the T-5's do that for you.

It seems you plan on using them as rain gloves.

Would that be thier role in the summer too?

I'm a huge fan or warm and dry when riding.

In all day rain we even put rain gear on over our "waterproof" gear.

This keeps us warmer (in cold weather) and dry in both warm and cold weather.

Plus, our gear is basically dry.

I've done the hang your wet gear up and hope it is dry tomorrow trip.

It wasn't dry, we weren't happy.

Here's hoping you never have that problem.

 

I'm wearing my Gerbings much more the Rich does being farther north in the tundra but I expect many more years of good service from the gloves and liners.

When you get your gear I hope you're as happy as we've been with ours.

Best wishes.

[tcshooter]

Thanks Tim,

I hardly ever ride in the rain, I don't mind the cold, but I really hate wet pavement. I wrecked my old bike in the rain while in the Army, it was my only personel mode of transportation. Now I don't ride unless I have to or if I get caught out in it. Of course all that may change next year when I plan on taking vacation to the UN.

[tallman]

Ah so, the UN.

Have fUN.