chrisolson Posted November 13, 2009 Share Posted November 13, 2009 My Zumo 550 died ... it decided not to respond to the touch screen anymore. It had been getting "flakey" before it died - would reset itself, mp3 would stop playing - but only when on for a long time. Anyway, it's been dead for a couple of months and I finally got around to checking on getting it fixed yesterday. Out of warranty service is a flat fee. For the Zumo 550 it is $150 - which honestly I think is a pretty good deal. It includes a complete factory overhaul to new required specifications and domestic ground shipment back. So, to the good part. While arranging for an RMA, the gentleman at customer service says ... "looks like it hasn't been out of warranty too long, let's see if we can do better on that price." !! And yes indeed, he came back with 1/2 off !! Honestly don't know what decision factors lead him to make that offer, but I did't turn it down. Link to comment
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