A Good Corbin Story

[moshe_levy]

Corbin usually eats tons of crow for lousy customer service, so I thought I'd share a good story. My wife's 1971 R60/5 has a Corbin "Gunfighter and Lady" seat, which she loves. One of the two seat hinge brackets recently broke, and they're not the usual interchangeable BMW brackets the other Airhead seats usually use - they're specific to the Corbin seat.

 

Anyway, I call Corbin, wait on hold for 5 minutes, and explain my tale to a lady, who tells me they don't sell the brackets separately. Without the brackets, the seat flops around all over and is basically worthless. I am getting steamed thinking about a $300 worthless seat due to a $10 bracket, and remembering all the horror stories I've read online re Corbin. So I thanked her and got off the phone, thoroughly disgusted.

 

I took a chance and called again, a few days later. I told my tale to a different customer service guy, and he stopped me about 1 sentence in, where I explained the bracket was broken, before I even got to the part where I called in and all the rest. He asks for my address, and a few days later a complete new set of 2 brackets and hardware arrived, free of charge.

 

If only I had spoken to him first....

 

-MKL

[Tony_K]

Yeah, but shouldn't everyone at that company provide the same service equally?

 

There in lies the conundrum with Corbin customer service!

[Paul In Australia]

Hi

This is not an unusual sort of experience in a relatively small company. An employee has a bad day( or bad year) and just quotes a policy without any thought. Another employee or part owner has the plot on service and can't do enough for anyone.

So how does a customer base fix this. Usually by communication to an owner or board.

This forum represents quite a few seats over the years. Why doesn't the forum put together a list of the negative and positive threads and in a positive manner offer them to Corbin Board as sort of a " hey guys, great product but thought you might like to know your losing the PR war"

Only a suggestion and nothing to loose. There are lots of examples in the corporate world where this has worked wonders.

best regards PCH

[Linz]

If we do send this to Corbin, I'd like to thank them for refusing to answer two e-mails I've sent them asking about Triumph seats. Business must be booming if you can afford to ignore two enquiries for seats.

 

Linz

[Limecreek]

I took a chance and called again, a few days later. I told my tale to a different customer service guy, and he stopped me about 1 sentence in, where I explained the bracket was broken, before I even got to the part where I called in and all the rest. He asks for my address, and a few days later a complete new set of 2 brackets and hardware arrived, free of charge.

 

That must have been a new employee that missed the customer service orientation. I'm sure as soon as they find out about what he did for you he will be placed on a PIP.

 

I am glad it worked out for you, and I too have heard good customer service stories about Corbin. Perhaps they are "getting it".

 

 

[baggerchris]

I have had to call them twice in 12 years and request the little rubber bumpers on the bottom of the seat. Both times they sent me more than the requested amount and didn't charge me a thing.

 

Maybe it was the smile in my voice. I dunno. I even liked talking with them. I have also asked and received (at small cost) a little bottle of leather cream for the seat. This leather seat has been all over the western states, rain; snow and hot sun. Still fine except the foam IS getting a little hard on my Wifes Booty.

[bmw_rider]

The first employee was correct - they didn't sell them. the second had the further correct response - send the replacements for free.

[roadshadowww]

I've enjoyed both my Corbin seats I've purchased for my GS Adventures, one a 1150 and the 1200.

 

Lucky I've had no issues.

[John in VA]

I've liked my Corbins on my old 11RT and my 12RT. I'd get another.