Ken H. Posted October 12, 2007 Share Posted October 12, 2007 After debating about replacing my 18 month old Nolan 102 helmet with something else because of some issues with it, I decided to send it in for warranty repair instead. They were fast! Got it back in less than two weeks from the day I mailed it to them. They replaced under warranty the chin bar latching mechanism that was sticking at times, installed the newer drop down sun visor system that corrects a problem with it scratching the clear face shield, replaced the face shield, & put a new liner in. They also at my request replaced the cheek pads with one size smaller for a nominal cost. Hard to argue with any of that. A+ Link to comment
Mike O Posted October 12, 2007 Share Posted October 12, 2007 Ken, With the oh-so-many complaints we tend to flog about this site, it's refreshing to read a solid endorsement for a change. Thanks for sharing that. Mike O Link to comment
MooreDriven Posted October 12, 2007 Share Posted October 12, 2007 I have a similar issue with my latch. I guess I'll send mine back to Nolan as well. Oh wait, we are in prime time riding season in Texas! I'll guess it'll have to wait a few more months. Link to comment
Ken H. Posted October 14, 2007 Author Share Posted October 14, 2007 I have a similar issue with my latch. I guess I'll send mine back to Nolan as well. Oh wait, we are in prime time riding season in Texas! I'll guess it'll have to wait a few more months. Fortunately I had a second helmet to wear in the interim. Link to comment
yechave Posted October 15, 2007 Share Posted October 15, 2007 I've written to Nolan twice so far, no reply. I had questions on a 3/4 with the clear shield falling down, not being answered it was replaced by the 102. Hope not to see any problems with that. Just curiuos how you contacted Nolan, via a US dealer or e-mail direct? Thanks! Link to comment
Ken H. Posted October 15, 2007 Author Share Posted October 15, 2007 I've written to Nolan twice so far, no reply. I had questions on a 3/4 with the clear shield falling down, not being answered it was replaced by the 102. Hope not to see any problems with that. Just curiuos how you contacted Nolan, via a US dealer or e-mail direct? Thanks! I've got the info at home, I'll dig it up and post it tonight... Link to comment
Crazy_Canuck Posted October 15, 2007 Share Posted October 15, 2007 I had the same problem with the latch mechanism as well. I just put a little WD40 into the mechanism and it was smooth as glass after that. Link to comment
questrider Posted October 15, 2007 Share Posted October 15, 2007 I've got the info at home, I'll dig it up and post it tonight... From the Nolan website, the USA distributor is: Cima International 1585 Beverly Court #118 Aurora, IL 60502 helmets@aol.com They are practically right in my backyard and really nice and accomodating. My wife stopped by there before our trip to Utah back in May because we couldn't find anywhere locally that sold a fog shield and they sold us one on the spot. I also emailed them last week about the new VPS shield solution being covered by warranty because I've also had my N-102's shield scratched by the original VPS. They sent out a new shield with the updated VPS and I received it today. I'm not sure if that's who you sent your helmet to, Ken, but this is the place to contact as far as I'm concerned about Nolan products. Link to comment
Ken H. Posted October 15, 2007 Author Share Posted October 15, 2007 I've got the info at home, I'll dig it up and post it tonight... From the Nolan website, the USA distributor is: Cima International 1585 Beverly Court #118 Aurora, IL 60502 helmets@aol.com They are practically right in my backyard and really nice and accomodating. My wife stopped by there before our trip to Utah back in May because we couldn't find anywhere locally that sold a fog shield and they sold us one on the spot. I also emailed them last week about the new VPS shield solution being covered by warranty because I've also had my N-102's shield scratched by the original VPS. They sent out a new shield with the updated VPS and I received it today. I'm not sure if that's who you sent your helmet to, Ken, but this is the place to contact as far as I'm concerned about Nolan products. Yes that's them! You have to call and get an RMA# before sending anything to them. Link to comment
E30TECH Posted October 18, 2007 Share Posted October 18, 2007 I emailed Nolan on Monday about my face shield getting scratched from the sunvisor. I had a new visor and face shield sitting on my porch today. That is why I will continue to use Nolan. Great products and great customer service. Thanks to this thread, I was able to find they have an updated visor Link to comment
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