Arai Profile Helmet - Faceshield Issues

[DaveTheAffable]

I love the fit and finish of my Arai Profile Helmet.

 

I hate the LRS ADSIS whatever the heck it is shield removal system. I have watched the video on "How to do it" and it is still difficult. (And I'm not a stupid guy... I think)

 

Today I busted one of the shield side covers that goes over the hinge point while being EXTREMELY careful to remove the shield. The dealer where I bought it said, "We don't carry parts for those... Just contact Arai Directly."

 

I went to Arais website and:

- Their weblinks don't work

- Online Manual doesnt work

- Online videos don't work

- No address for the company

- No phone number for the company

 

I opened a service ticket after giving them more information than my wife knows about me. A few minutes later I recieved this link:

http://araiamericas.com/Customer_login.asp

 

AND IT DOESNT WORK EITHER!

 

Anyone have a suggestion on how to get my helmet fixed?

[ScottM]

I have dealt with these folks before both at shows and by mail. I've had good experience with them. Fair price, timely service. No affiliation.

http://www.theservicepavilion.com/

Scott

[marcopolo]

Can't help with your problem, but your story reminded me why I decided to get an HJC helmet to replace my Arai Quantum/f this spring -- I was completely frustrated with the mechanism for changing faceshields. The HJC is idiot proof, and you can change out shields in seconds.

[OoPEZoO]

Can't help with your problem, but your story reminded me why I decided to get an HJC helmet to replace my Arai Quantum/f this spring -- I was completely frustrated with the mechanism for changing faceshields. The HJC is idiot proof, and you can change out shields in seconds.

 

+1........I had an HJC for a few years, then to an Arai, then back to my original HJC, and now I've switched over to an Icon (which from what I understand is a division of HJC anyway). The HJC/Icon have all been idiot proof, and you can get replacement hardware and interior padding anywhere.

[smiller]

I'll agree on one thing... if replacing the faceshield is supposed to be easy then I'd hate to try something they consider difficult. Took me about 1/2 hour of futzing to get that thing back on and I hope to never have to try it again. Great helmet otherwise, although I'm not happy to hear about your support experience.

[R4ND0M_AX3]

I havn't had any issues with changing shields on my Arai.

[DaveTheAffable]

I have dealt with these folks before both at shows and by mail. I've had good experience with them. Fair price, timely service. No affiliation.

http://www.theservicepavilion.com/

Scott

 

That looks VERY promising... I'm going to call them in the morning and order my parts. Thanks!

 

 

I'll agree on one thing... if replacing the faceshield is supposed to be easy then I'd hate to try something they consider difficult. Took me about 1/2 hour of futzing to get that thing back on and I hope to never have to try it again. Great helmet otherwise, although I'm not happy to hear about your support experience.

 

Yeah... I called several "Dealers" listed from their website and the flavor of most was "Great Helmet... really rotten support to the USA marketplace, and the removal system stinks no matter what Arai says."

 

Thats kinna sad. I really do love the helmet. I wear a XXL and the Arai was one that fit good, felt good. I'll probably double order the parts I need.

[DaveTheAffable]

I havn't had any issues with changing shields on my Arai.

Does yours have the "Super LRS Shield Release" System?

 

As I've surfed the net...I see others complaining, and Arai even came out with a video to show you how to do it. With practice (like their guy on the video) maybe it is "easy."

 

But it certainly doesnt feel simple or intuitive. If it was, they wouldn't have to produce a video to explain it!

[Redbrick]

I havn't had any issues with changing shields on my Arai.

 

I haven't either once I realized you had to "wiggle, wiggle" to get the slots lined up with the shield tilted really high then pull in and rotate down firmly....Feels like you're going to break it..Sounds like it too.....And I guess he did break his......Sorry....

Initially I resisted even taking the thing off but I'm braver (?) now....Not really a problem...

I've seen that Arai video and he makes it look easier than it really is...BTW, I have a Quantum II but I'm pretty sure the visors work the same.......

 

Phil............Redbrick

[clint64]

I replaced my Shoei with an Arai. Changing shields out was frustrating at first. I continued to practice and over time have learned to change the shield faster on the Arai than the Shoei. Having said that the shield changing is not up to the standards of the helmet overall.

[Pictou]

The weblink works if you put in www:

 

http://www.araiamericas.com/Customer_login.asp

 

I love the fit and finish of my Arai Profile Helmet.

 

I hate the LRS ADSIS whatever the heck it is shield removal system. I have watched the video on "How to do it" and it is still difficult. (And I'm not a stupid guy... I think)

 

Today I busted one of the shield side covers that goes over the hinge point while being EXTREMELY careful to remove the shield. The dealer where I bought it said, "We don't carry parts for those... Just contact Arai Directly."

 

I went to Arais website and:

- Their weblinks don't work

- Online Manual doesnt work

- Online videos don't work

- No address for the company

- No phone number for the company

 

I opened a service ticket after giving them more information than my wife knows about me. A few minutes later I recieved this link:

http://araiamericas.com/Customer_login.asp

 

AND IT DOESNT WORK EITHER!

 

Anyone have a suggestion on how to get my helmet fixed?

[dls]

Try calling 610-837-4210.

I did the same thing with my Quantum and they replaced the side for free several years ago.

[DaveTheAffable]

The weblink works if you put in www:

 

http://www.araiamericas.com/Customer_login.asp

 

 

Yeah...I figured that out later...but the way you see it in my post is EXACTLY how they sent it to me. And, I never did hear from them.

 

Anyway...Good News...

 

I spoke to a VERY pleasant lady by the name of Brianna at The Service Pavillion this morning. I purchased some parts, and she said that she would also send me some instructions AND a CD to refresh my memory / skills on the shield removal and installation process.

My experience talking with her was so pleasant, I'm just gonna pay for the parts I needed, and put The Service Pavillion in my list of "must use" vendors.

 

Thanks to all who replied to my meager rant!

[BlueBeam]

I HATE removing and especially reinstalling the shield on my Arai Quantum II too! I'm surprised I haven't broken the *@%#& thing!! At least I'm not alone on this. I like the helmit but this shield is the WORST. I'm not Houdini. Really a VERY POOR design.

[Bill_Walker]

I had nothing but problems changing the shield on my Arai Signet GT. In fact, one of the reasons for replacing it (besides its age) was that one of the sidepod covers would no longer stay on, having been popped off multiple times during shield changes.

 

I got an Arai Profile to replace it. After carefully watching Arai's video several times, with the helmet in front of me so I could try things right after I saw them, I find I can now change the shield nearly as well as the guy in the video! I think it's a matter of "practice makes perfect".

 

That being said, I leave my clear shield on the helmet almost all the time. The mirrored shield is reserved for very hot weather riding, since it helps avoid the "fishbowl" or "greenhouse" effect in the helmet.

[casticus]

Only problem I have ever had with mine was I was always bracing my left thumb on the upper left air vent and would knock it loose (overcoming the double sided tape holding it on the helmet). My bottom rubberized trim piece was coming off last week and I sent it Fed Ex to Arai in Pennsylvania on Friday afternoon and got it back fixed today...they said 1 week and got it back in my hands in 6 days!!!!!

[gfountain]

I don't know about the Arai Profile but my Arai Quantum is a breeze. I have clear and tinted shields and whatever is not on the helmet is in the tank bag (love my MotoEquip face shield protector for protection of the spare). I change shields regularly depending on light conditions. I would agree the system is not intuitive if for no other reason than the mechanism is hidden but I can swap shields in a flash without any problems. The system makes a bit of noise but don't let that scare you. Maybe a little more practice is in order.

[DaveTheAffable]

I appreciate those who do follow up posts, so I figure I should set the example.

 

ARAI did contact me via their "service ticket" process and I had a text mesage exchange with them. 'Kathy' was very helpful, included a phone number where she could be reached, and is sending me a new "Left Pod" for my helmet. (I'll have an extra if my fat fingers can't learn to do the shield removal any better)

 

She went on to say that only 3 weeks ago they changed to a new software company for their website. She thanked me for the things I found that didn't work on the site, and said she would forward them to the programmer.

 

And... at the end of the day, this helmet has been the best fit and comfort for me. Ultimately I'm a happy guy, and wanted you all to know ARAI did respond.