USAF1 Posted April 4, 2007 Share Posted April 4, 2007 About 18 months back I bought a pair of the First Gear pants from the BMW dealer in Fife, WA. A few times over the next few months I felt what I thought was wetness in the crotch of the pants (it rains a LOT here in the Seattle area). I didn't think a lot of it then, as I ride every day, and didn't have the time to go back down to the dealership, though I did mention it to one of their sales folks that following spring. Then on Nov 30th of 05 I was involved in a Motor Vehicle Accident in which I was struck from behind by an unlicensed/uninsured motorist while stopped on my street waiting to make a turn. The bike was totalled and the pants were beaten up pretty good. I ended up with several holes in the rear end (of the pants you guys!!), and some other abrasions on the right leg........ Because of that accident, I just figured that, oh well, so much for trying to get them covered under warranty.....and sort of let it slide until I attended the Vendor fair at SouthSound BMW just a few weeks ago. I found some folks from First Gear there (sorry, I didn't get any names) and after explaining my story, one of the guys went with me out to my bike (pants were bungee corded on the back seat), took down my name, address and other pertinent info, and took the pants and said he'd see what he could do. About 2 and a half weeks later, my wife finds an "Express Overnight" package at the front door. When I got home, of course I had no idea what I'd ordered that would arrive so quickly.....until I saw the return address......then I knew it was going to be my repaired pants. So, I set it aside to be taken out to the garage later, and laid out for my morning departure. And of course, after dinner, I took the box and headed to the garage where I opened it, and said to myself "Wow....the put it in a sealed bag to ship it back.....cool!" Then I saw the FG tag hanging from the waist......hmmmmmm? "why would they put a new tag on it?" (My wife says I am extremely slow sometimes.......ok, ok, ok.) So, I'm guessing that the pants were in too bad of shape to repair....thus the new pants? Wow....I am impressed!! Now, that's "OUTSTANDING" customer relations!! Pat Link to comment
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