markgoodrich Posted February 14, 2007 Share Posted February 14, 2007 Dunno if this is the right place to post this: I'm new to BMWs but not to motorcycles, or motorcycle dealers. I live in Austin, where the mostly beloved Lone Star BMW/Triumph is. I have nothing but good things to say about Lone Star, but I didn't buy a bike from them. I wanted an R1200RT, and they made me a very reasonable offer on a new one, but I found an '06 at Sandia, with 1150 miles on it, with much more equipment...ESA, heated everything, etc. But it's not the bike, it's the dealership experience I want to share. Dean Jones, the sales manager, couldn't have been easier to deal with. Straight talk, no baloney, everything went exactly as I wanted it to. I had them add an Autocom system, and when I got home the tech had installed all the leads backwards...rider to pillion and vice versa. I griped about it, in an email, and Dean quickly offered to refund a substantial portion of the labor charge...to a customer he will never, ever see again. I think I got a really great deal on the price, and I have nothing but high praise for my dealings with Dean. The dealership is new, and is very nice. Link to comment
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